OUR SERVICES
Third-Party Server & Network Maintenance in Malaysia
Antnet Technology Sdn Bhd offers third-party maintenance services for servers and network equipment in Malaysia. We help businesses assess support options for existing, out-of-warranty and older hardware.
Support availability is subject to equipment assessment, service location and replacement-parts availability.
Maintenance Services
| Service | Scope |
|---|---|
| Server Maintenance | Hardware support assessment for rack, tower and blade servers. |
| Network Equipment Maintenance | Maintenance assessment based on device model, condition and support requirements. |
| Hardware Troubleshooting | Remote fault diagnosis and technical assistance according to the agreed service scope. |
| Replacement Parts | Parts replacement or advance hardware replacement, where included in the maintenance agreement. |
| On-site Support | On-site technical assistance, subject to location and the selected service plan. |
| Out-of-Warranty Support | Support assessment for equipment beyond its original warranty, including selected discontinued models. |
| Periodic Preventive Maintenance | Scheduled equipment checks, findings and follow-up recommendations, with frequency and tasks agreed in the contract. |
Maintenance SLA Options
Choose a service level suited to your operational requirements. Available coverage will be confirmed in your quotation.
| Option | Coverage to Confirm |
|---|---|
| 9×5×NBD | Business-hour coverage and the agreed next-business-day service milestone. |
| 24×7×4 | Round-the-clock coverage and the specific four-hour response or attendance commitment. |
| Advance Hardware Replacement | Replacement arrangements, delivery terms and faulty-unit return requirements. |
Response, attendance, parts delivery and repair completion are different service milestones. Your agreement will specify the applicable commitments, included parts and labour, and exclusions.
MAINTENANCE SUPPORT PROCESS
How Our Maintenance Support Works
From fault reporting to case closure, each stage follows the service scope agreed for your equipment.
Report a Fault
Email the equipment model, serial number, fault symptoms and relevant diagnostic information.
Diagnose the Issue
We review the fault details and perform remote troubleshooting to identify the next steps.
Arrange Support
Replacement parts or on-site assistance are arranged according to the maintenance agreement and SLA.
Verify & Close
We check equipment status with you and document the work completed before closing the case.
SCHEDULED SUPPORT
Periodic Preventive Maintenance
Alongside fault support, scheduled maintenance helps identify potential hardware issues and review equipment condition.
- Review equipment health, alerts and relevant logs.
- Check agreed hardware components for signs of faults or deterioration.
- Record findings and recommend follow-up action where needed.
Maintenance frequency, inspection tasks, on-site requirements and any additional work are agreed in the maintenance contract.
Service scope, response times and replacement arrangements are subject to your maintenance agreement and SLA. A response commitment does not guarantee repair completion within the same period.
Frequently Asked Questions
Can you maintain equipment after its warranty expires?
Equipment may be eligible following assessment. Please provide the model, serial number, location and current condition.
Can discontinued equipment be supported?
Selected models may be supported, depending on suitable replacement parts and technical support availability.
Are replacement parts and on-site labour included?
This depends on the maintenance plan. Your quotation will specify parts, labour, travel and any additional charges.
Are software licences and updates included?
Software licences, subscriptions and manufacturer update entitlements are not automatically included. Please identify these requirements when requesting a quotation.
Request a Maintenance Quotation
Please email your equipment details to enquiry@antnet-tech.com, including:
- Equipment model and quantity
- Serial numbers or service tags
- Installation location
- Current condition and existing coverage expiry date
- Preferred service hours and SLA
Our team will review your requirements and confirm support availability, service scope, pricing and contract terms.
Email Your Maintenance Enquiry